Buyers are bound by our terms and conditions of sale once they commit to buy our items using our web store services. We aim to provide a top class service and most of our orders are processed manually. We prefer to speak with our customers regarding items and orders as we can offer a much better service once we understand your needs. If you have a problem with a product or an order please contact us at once. We will always attempt to resolve problems quickly and efficiently.
We are legally bound by the Distance Selling Regulations to ensure we offer a 1st class service and are proud of our reputation for this.
We are open for business Monday – Friday 8am – 5pm and sometimes much later depending on staff. (this may vary daily) Telephone: 01473 839880
We may divert our calls when the sales office is closed for urgent matters only.
Goods/Items
Please see our returns section policy for faulty / damaged items or goods.
We believe we describe our items in detail and accurately.
All items are covered by the manufacturers warranty as standard and some offer an extended period (you may have to register your product with the manufacturer).
Payments
All items and goods ordered shall be paid for within 24 hours or a reasonable time period if notified.
We offer payments by PayPal, most Credit & Debit Cards, & Bank Transfer (please call us for details) other methods of payment i.e. Cheques and cash maybe taken but please call us before as we may decline. When paying via Debit or Credit Card please ensure you enter the registered Card address as per bank where required on the secure payment screen section as cards will be declined due to security settings. We do not store, hold or have access to any card details used and all payments are secure in accordance to the PCI regulations.
